Privacy Policy

Last Updated: 23rd September 2024

Tracks ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application ("App"). By using Tracks, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using the app.

1. Information We Collect

1.1 Personal Information

When you create an account on Tracks, we may collect the following personal information:

• Email Address: Required for account creation and authentication.
• Password: Used to secure your account (stored in encrypted format).
• Year of Birth: Required for artist accounts to verify age eligibility.

This information helps us provide a customized experience and ensures the security of your account.

1.2 Payment Information

For in-app purchases, Tracks works with third-party payment processors. While we do not store payment details (such as credit card numbers), we may collect and store:

• Transaction history (date, amount, and item purchased)

Your payment information is processed directly by the payment provider, and their respective privacy policies will apply.

1.3 Automatically Collected Information

When you use the app, we may automatically collect the following types of information:

• Device Information: Such as your mobile device's model, operating system, and unique device identifier.
• Usage Data: Including interactions with the app, features used, and errors encountered.
• Log Information: Such as your IP address, access times, and duration of use.

2. How We Use Your Information

We use your information to:

• Create and maintain your account.
• Securely process transactions, including in-app purchases.
• Provide personalized content and recommendations.
• Improve app functionality, performance, and user experience.
• Communicate with you about app updates, features, and promotions.

We will never sell, rent, or share your personal information with third parties without your consent, except as described in this policy.

3. Data Security

Tracks implements industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. This includes encryption of sensitive data, such as your password, and secure connections when transmitting data.

However, no system is completely secure, and we cannot guarantee the absolute security of your information. In the event of a data breach, we will notify affected users as required by law.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you wish to delete your account, you can request deletion by contacting us at info@tracksmw.com. Upon receiving your request, we will remove your data from our systems within a reasonable time, except where required by law.

5. Children’s Privacy

Tracks is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information as quickly as possible.

For artist accounts, users must be at least 18 years old or the age of majority in their country. We collect the year of birth for verification purposes.

6. Third-Party Services

Tracks may use third-party services for payment processing, analytics, and customer support. These third-party services have their own privacy policies governing the collection, use, and storage of your information. We encourage you to review these policies. Tracks is not responsible for the privacy practices or the content of these third-party services.

7. Your Rights

As a user, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to your personal information if it is inaccurate.
• Deletion: Request the deletion of your personal information, subject to legal requirements.
• Opt-out: Unsubscribe from marketing communications by following the opt-out instructions in any email or contacting us directly.

Please contact us at info@tracksmw.com if you wish to exercise any of these rights.

8. Changes to This Privacy Policy

Tracks may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised. Continued use of the app after any changes signifies your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email:info@tracksmw.com

Address: Blantyre 3, Malawi