Frequently Asked Questions


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The Free version has all the past released songs available on other platforms for free streaming. You only need to pay if you want to view lyrics or download songs for offline listening. The premium version includes all the new and Tracks-exclusive songs, which can be purchased at an affordable price to support the artist. Once purchased, songs are downloaded to your library for offline listening and lyrics viewing.


Upgrading is easy. When you find a song only available for purchase, tap the purchase price next to it, select your payment method, and confirm the transaction with your PIN. After the payment is processed, you will have access to the song, and each time you do this, you are using the premium version of Tracks.


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To create a playlist, go to your library, tap on "Playlists," then tap the plus sign next to "New Playlist." You can add songs and give your playlist a title. To edit the playlist, open it, tap the three dots in the top-right corner, and choose "Edit" to change the order of songs, add or remove them.


To share a song, long-press on the song to bring up the menu, then tap "Share." This will send a link to the person. For playlists, tap the three dots in the top-right corner of the playlist and select the share option.


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Tracks offers all-new Malawian songs that you wonΓÇÖt find anywhere else but on Tracks.


Yes, premium artists have exclusive tracks available at different prices, but still affordable. Currently, paid live performances are not available but are something we look forward to introducing.


Tracks is available in all regions across Malawi.


You can filter explicit content by going to your profile, tapping "Settings," and selecting the option to filter explicit lyrics.


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Artists can upload their music by downloading the Tracks app, creating a user account, and then signing up as an artist. This requires a national ID for verification. Once done, artists can upload their music through the Tracks website linked from the app.


Tracks follows a pay-to-download model, meaning users must purchase songs to access them. Artists receive 70% of the revenue from each purchase.


Yes, Tracks pays royalties to artists. For every song purchased, 70% of the payment goes to the artist.


Artists are paid when their music is purchased.


Yes, the minimum payout threshold is 10,000 Malawian Kwacha.


Tracks uses a 70/30 revenue split, with 70% going to the artist and 30% going to Tracks for service costs.


Tracks doesnΓÇÖt pay based on streams. Artists earn from each song or album purchased, receiving 70% of each sale.


Yes, independent artists earn directly from their sales on Tracks, while signed artists receive their revenue through their record labels.


Artists keep 70% of their song purchases, while Tracks keeps 30%.